We are currently looking for a service minded teamlead to guide the team through the challenges we are facing. As a business we are transitioning towards windows 10, implementing a new ERP System and if that is not enough, we are preparing ourselves for a merger. During these changes, you and your team will be the anchor point for all our employees with regards to ICT related questions.
You will be managing a team of 3-4 service desk agents as well as 3-4 technical support staff in the EMEA region. We have support teams in the APAC and the Americas regions as well. Using the follow the sun principle, we can deliver 24 hours support on a global scale to all our employees.
Your service desk team in general consists of (junior) temps that are rotated regularly into other roles in the ICT team. As a result your major challenge is keeping a balanced team with the right skillset while continuously training and integrating new temps.
Manager ICT Operations
Mammoet is in the process off reshaping its current ICT landscape to realize a better fit to business needs. For this purpose Mammoet has initiated the Reshape ERP programme that aims for a new ERP environment for Mammoet. The vacant position is directly related to this context; You will have a clear focus and will directly support the Reshape ERP programme to achieve set targets.
Your main results focus at
And off course, next to this there are the housekeeping tasks like reporting and administration
Mammoet’s ICT Department is responsible for the overall management of applications including the ICT infrastructure used throughout the organization, together with the provision of the necessary support. Our team is young and ambitious, we do a lot of outside work activities together, we work hard and together we built a 'serious fun' environment.
Mammoet helps clients improve construction efficiency and optimize the uptime of plants and installations. For that purpose, we provide solutions for lifting, transporting, installing and decommissioning large and heavy structures.
Our services are focused on the petrochemical and mining industries, civil engineering, power generation and offshore projects. The logistic challenges in these industries are growing daily. Factors such as remote locations, harsh climates and a strong emphasis on the environment are constantly driving us towards smarter and safer solutions.
We provide the following services:
• Engineered lifting and transportation services
• Lifting, transportation and installation of modular constructions
• Factory-to-foundation projects
• Plant turnaround logistics
• Salvage and wreck removal
• Decommissioning of onshore and offshore installations
• Trading in new and used equipment worldwide
For over two hundred years, we’ve been known for the unique capability of our state-of-the-art equipment. But it’s the trust of our clients that has brought us where we are today. Their confidence inspires 5,000 Mammoet professionals to give it their all each day and truly make a difference in projects all over the world.
• (International) Career and development opportunities
• Passionate, informal and dynamic working environment
• Opportunity to work for an ambitious and continuously moving international market leader