Teamlead ICT Service Desk

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Job description

We are currently looking for a service minded teamlead to guide the team through the challenges we are facing. As a business we are transitioning towards windows 10, implementing a new ERP System and if that is not enough, we are preparing ourselves for a merger. During these changes, you and your team will be the anchor point for all our employees with regards to ICT related questions.

You will be managing a team of 3-4 service desk agents as well as 3-4 technical support staff in the EMEA region. We have support teams in the APAC and the Americas regions as well. Using the follow the sun principle, we can deliver 24 hours support on a global scale to all our employees.

Your service desk team in general consists of (junior) temps that are rotated regularly into other roles in the ICT team. As a result your major challenge is keeping a balanced team with the right skillset while continuously training and integrating new temps.

Reports to

Manager ICT Operations

Purpose of the job

Mammoet is in the process off reshaping its current ICT landscape to realize a better fit to business needs. For this purpose Mammoet has initiated the Reshape ERP programme that aims for a new ERP environment for Mammoet. The vacant position is directly related to this context; You will have a clear focus and will directly support the Reshape ERP programme to achieve set targets.

Key Result Areas

Your main results focus at

  • Teamleadership: set the standard and be exemplary in how you want your team to behave towards our employees, this includes work together with HR in recruitment, training and development.
  • ICT Support: Provide support, service and solutions to the business according to service level agreements
  • Continous improvement: innovate, change and improve our processes and procedures

And off course, next to this there are the housekeeping tasks like reporting and administration

Key Skills

  • ICT Service Management, advanced understanding
  • Outstanding communication skills
  • People management
  • English, fluent proficiency verbal and written

Education & Experience

  • Bachelor Degree, preferrably in ICT
  • Deep understanding of ITIL/ISM, prefereably certified
  • 3-5 years of relevant experience within ICT

About our company

Mammoet’s ICT Department is responsible for the overall management of applications including the ICT infrastructure used throughout the organization, together with the provision of the necessary support. Our team is young and ambitious, we do a lot of outside work activities together, we work hard and together we built a 'serious fun' environment.

Mammoet helps clients improve construction efficiency and optimize the uptime of plants and installations. For that purpose, we provide solutions for lifting, transporting, installing and decommissioning large and heavy structures.

Our services are focused on the petrochemical and mining industries, civil engineering, power generation and offshore projects. The logistic challenges in these industries are growing daily. Factors such as remote locations, harsh climates and a strong emphasis on the environment are constantly driving us towards smarter and safer solutions.

We provide the following services:

• Engineered lifting and transportation services
• Lifting, transportation and installation of modular constructions
• Factory-to-foundation projects
• Plant turnaround logistics
• Salvage and wreck removal
• Decommissioning of onshore and offshore installations
• Trading in new and used equipment worldwide

For over two hundred years, we’ve been known for the unique capability of our state-of-the-art equipment. But it’s the trust of our clients that has brought us where we are today. Their confidence inspires 5,000 Mammoet professionals to give it their all each day and truly make a difference in projects all over the world.

Benefits

• (International) Career and development opportunities
• Passionate, informal and dynamic working environment
• Opportunity to work for an ambitious and continuously moving international market leader

Location

Schiedam

Publication date

05.09.2019

Contact person

T. Karreman

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Other details
Address
Karel Doormanweg 27, 3115 JD SCHIEDAM
Match criteria
Region
  • Europe
Education level
  • Bachelor Degree
Department
  • ICT