IT Specialist ( Service Desk)

Job description

Responsible for providing first-level contact and convey resolutions to customer issues, escalate unresolved queries to the next level of support and follow up with customers, provide feedback, and see issues through to resolution.

  • Responsible to do end user IT help-desk support
  • Provide 2nd level end-user support cascaded by IT Service Desk
  • Providing technical analysis and assistance to resolve desktop/laptop/printer/server, and application problems.
  • Support on network related and server system issues.
  • Taking ownership for incidents and service request that are being escalated by updating, follow up and resolving the tickets within agreed SLA time-line.
  • Conduct periodic system maintenance activities to ensure IT service continuity
  • Perform daily, weekly or monthly reporting including adhoc.

Reports to

ICT Manager

Key Skills

  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Education & Experience

  • Min Diploma in IT or equivalent
  • Minimum 5 years of infrastructure and service support
  • Experience in supporting Activate Directory Domain, Windows OS, Microsoft Office Suite, Anti-virus software
  • Team player and able to work with minimal supervison

About our company

Mammoet has a culture which is informal, open, and professional, geared to new technological developments, customer service, and satisfaction among the employees.

Mammoet is full of people who love what they do. Loyal, hardworking, and with a desire to find the best way to do their job. They are open and outspoken. Even blunt at times. But always with a sense of humor and respect for each other’s qualities. When you spread this attitude around the world amazing things can happen. If you want to be the best you can possibly be, then Mammoet might just be your company. Reach out and join us. You’ll be surprised by the difference you can make.

Mammoet helps clients improve construction efficiency and optimize the uptime of plants and installations. For that purpose, we provide solutions for lifting, transporting, installing, and decommissioning large and heavy structures.

Realizing those solutions is an integrated daily effort, shared by everyone at Mammoet, in every aspect of our services: creative engineering, careful planning, and safe delivery.




Publication date


Publication end date


Contact person

M Kumar

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Other details
Match criteria
  • Asia Pacific
  • ICT
Job Type
  • ICT Servicedesk